Returns & exchange.

1. Orders can be cancelled within 24 hours of placement. Please contact our support team at support@bluesquad.ai for cancellations.
   • If the order has not yet been dispatched, we will cancel it and issue a full refund.
   • If the order has already been shipped, please reject it at the time of delivery. Refund will be initiated once the product reaches our warehouse.
2. For cancellations made before shipment, the full amount will be refunded.

1. If you receive a damaged/defective/used/wrong product, please contact our support team within 48 hours via email at support@bluesquad.ai with your Order ID and photos or an unboxing video. We will arrange for a new product to be sent to you at no additional charge.
2. If you receive a torn/damaged/empty parcel, please do not accept it. If you receive any unrelated product(s) or an empty parcel, raise a query within 48 hours of delivery. We strongly recommend recording a video while you open/unpack your order, keeping all stickers/labels intact.
3. If you are not satisfied with the product, raise a return request from your account. Pickup will be arranged from your doorstep.
4. Return requests through social media or WhatsApp will not be accepted.
5. Always collect a pickup receipt or SMS confirmation from the courier — this proof will be required in case of lost shipments.
6. Refunds are initiated within 72 hours of the product reaching our warehouse and passing quality checks.
7. Pickup will be attempted twice. If unsuccessful, you must self-ship the product to our warehouse. Reverse pickup depends on service availability in your pin code.
8. For prepaid orders: once the product passes the quality check at our warehouse, the refund is initiated within 72 hours and credited to your original payment method within 2-5 working days, depending on your bank's processing time.
9. For Cash on Delivery orders: the refund is issued as store credit to your BLUE SQUAD wallet, which you can use on any future order. Money cannot be sent back to a bank account for an order that was never paid online.
10. Products must be returned in the same condition as delivered (unused, with tags and original packaging). Worn, damaged, or poor-condition items will not qualify for a refund.

Note: If a coupon code was applied to the order, only the amount you actually paid is refunded. The coupon is applied to the order total at checkout and its value is not returned, and a one-time-use coupon is not reissued.

1. To be eligible for a return or exchange, the product must be in its original condition with all tags intact.
2. For a smooth and instant return and exchange process, the product must pass our quality inspection during the reverse pickup.
3. Exchanges are subject to stock availability and can be initiated only once per product.
4. Exchange requests must be raised within 7 days of delivery via your account. Pickup will be arranged from your doorstep.
5. Once we receive the original item, the replacement product will be shipped within 5–7 working days.
6. We strongly recommend recording a video while you open/unpack your order, keeping all stickers/labels intact. Photo or video proof is required only when you report a damaged, defective, or wrong item — for those claims, the request cannot be processed without it.
7. Exchange items cannot be returned or exchanged again.
8. No discounts apply to exchange orders.

• Items with physical damage caused after delivery
• Customized products
• Return/exchange requested after 7 days of delivery
• Items bought during SALE / promotions (including free-product offers)
• Stock-out deals (no returns allowed)

If reverse pickup is unavailable in your area, please courier the product(s) to:

BLUE SQUAD FASHION PRIVATE LIMITED
Plot No 36/2 Survey No 509/1/2, Apparel Export Park, Gundlapochampally, Hyderabad, Medchal Malkajgiri, Telangana, 500100

• Pack items securely with original packaging and tags.
• Mention your Order ID and registered mobile number on the package.
• Ensure courier charges do not exceed ₹100. We recommend using India Post (Speed Post) for reliable service.