Frequently asked questions.

Yes, Cash on Delivery is available. You can also pay online using UPI, credit or debit card, or net banking.

Log in to your account, open the order under My Orders and raise the return or exchange request there — that is the quickest way. You can also email us at support@bluesquad.ai with your Order ID. The request must be raised within 7 days of the delivery date. Returns and exchanges are available on both prepaid and Cash on Delivery orders, with one exception: orders placed using the NORETURN10 coupon cannot be returned for a refund.

No. Returns and exchanges are completely free — we do not charge any reverse pickup or handling fee.

The order usually takes 1-4 working days to reach all the metros/tier 1 cities, and 4-7 days for the rest of Bharat — for some pin codes it might take a little more time. You can check the expected delivery date for your location by entering your pin code on any product page. In case of delay, please get in touch with us at support@bluesquad.ai.

You will get a confirmation of the placed order on your registered email ID and phone number. We will further notify you once it is dispatched from our warehouse. You can also track the order any time from your account on the website.

In case the order does not get delivered within 7-10 working days, you can write to us at support@bluesquad.ai. We will do our best to get it delivered at the earliest.

All orders are shipped free of cost.

At the moment, we do not deliver items outside India. However, you can make a purchase from anywhere in the world as long as the shipping address is within India.

You can cancel your order any time before dispatching.

Returns and exchanges are available on both prepaid and Cash on Delivery orders. Log in to your account, open the order and raise a return or exchange request, then pack the product back in its original packing with all tags attached and hand it to our courier partner at the time of reverse pickup. Once it reaches our warehouse and clears a quality check, your refund or exchange is processed. Orders placed using the NORETURN10 coupon are an exception: they cannot be returned for a refund. They can only be exchanged if the item arrives damaged or defective, or if the wrong item or size was sent — and you will need to upload a photo or video as proof while raising the request.

We strive to deliver the best quality standards; however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Please email us a photograph of the damaged / defective product at support@bluesquad.ai. If you fail to intimate about the same, the return might not be processed.

We try our best to deliver the right products on time; however, in the rare case that you receive a different or wrong product, please raise an exchange request from your account or email us at support@bluesquad.ai.

A return request needs to be raised within 7 days of the delivery date.

For return / exchange, reverse pickup will be done in 1-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes, the refund or exchange request will be initiated within 72 hours, and the replacement will take a further 7-10 working days to reach you. For assistance, email support@bluesquad.ai.

Orders placed using the NORETURN10 coupon cannot be returned. Orders that include a free product received during a promotional event or offer are also not eligible for returns / exchanges.

It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup, after which it undergoes a quality check. Once it passes, the refund or exchange request is initiated within the next 72 hours. For Cash on Delivery orders, the refund is always issued as store credit to your Blue Squad wallet — money cannot be sent back to a bank account for an order that was never paid online. For prepaid orders, the amount is refunded to the original payment method.

Purchases made using a coupon code are eligible for a refund only to the extent of the actual amount paid via bank/card/UPI, and will be processed back to the same payment source used at the time of purchase. The value of the coupon/discount applied will not be refunded. The amount is released only after the returned order reaches our warehouse and clears the quality check.

For prepaid orders, the refund is initiated only after the returned order reaches our warehouse and clears the quality check. It is then credited back to the original payment method within 2-5 working days. If you do not receive it, please get in touch with your respective bank.

You can check and track your returned order from the Orders section of your account. You can also reach us at support@bluesquad.ai.

While placing your order you will find an option for the Size Chart on the product page, which includes detailed information on sizes and fit. You can also refer to our full Size Guide.

In most cases, the payment gets automatically credited back to your account within 2-3 business days. If it does not, email us the details of your transaction at support@bluesquad.ai and we will verify and get back to you.